Return & Exchange Policy
KidsRoomTreasures.com has a No Return Policy on the following items:
- Bedding sheets and duvet covers with the following exception: they will be accepted if completely unopened in their intact plastic packaging.
- All items shipped directly from the United Kingdom (item codes starting with 'UK-')
- Personalized items made per order such as clocks, growth charts, art prints, placemats, stickers, labels.
- PDF Patterns / Charts - these are electronic cross stitch pattern instructions. Once emailed, no refunds will be issued.
Original shipping costs are non-refundable. Orders placed with free shipping will have the actual shipping cost deducted from the refund amount.
All returns have to be initiated within 14 days from the date of receipt and received within 30 days in a brand new condition, free of scents, hair or stains, in the original, intact packaging. RMA#(return authorization number) for the duvet covers has to be requested within 3 days of receipt of the merchandise and shipment received within 14 days.
10% - 20% restocking fee or minimum $8 applies to all returns and is determined on a case-by-case basis. Please email for details prior to ordering. Our merchandise ships from different manufacturers and each has a different return policy and restocking fees. Items received in condition requiring cleaning (e.g. pet hair) will either be deducted 40% from the refund amount or not accepted at all and sent back at a customer's expense or donated to charities. Washed or used items are non-returnable. Certain duvet covers and large comforter sets may have a restocking fee of 15-20% depending on the item and the manufacturer the item will be going back to. Actual shipping cost will also be deducted from a refund total.
If an order is returned or delivery refused without any prior communication with our customer service, any other errant return (such as a wrong address provided at checkout), or a return past 30 days, a $15 or 25% restocking fee will be deducted from a merchandise refund amount, whichever is greater.
Orders for which a customer initiates a chargeback in breach of our return policy or without any prior attempt to communicate with our customer service (delivery issues, a damaged product, return request, etc.), the full disputed amount and a $30 chargeback fee will be added to their account and collected on after 30 days if unpaid.
- Step 1:
RMA (return merchandise authorization) number is required on all returns - packages returned without RMA# will either not be accepted or a $15 or 25% restocking fee will be assessed whichever is greater.
Always initiate your return by Emailing Us for a return address and instructions. The easiest and fastest way is to Reply to your Order Confirmation Email with a return instructions request. Orders are shipped directly from the manufacturers/distributors so the return address will not be the same as address the package shipped from. Please do not ship items back to a 'ship from' address on the box.
- Step 2:
Write the RMA# on the outside of the box along with the address provided by us. Include the merchandise which satisfies the conditions described below, packing slip, label or a copy of your order confirmation and send back to the address provided.
- Step 3:
Merchandise is inspected upon receipt and refund is issued. Please allow up to two billing cycles for the refund to show up on your credit card statement. Initial shipping costs are non-refundable.
To check on the status of your refund, please email our customer service support. Simply reply to our order confirmation email with a request for a status of your refund. Although returns are processed within a few days of receipt of the returned merchandise, please note that it may take up to two billing cycles for a credit to show on your statement.
Conditions that have to be satisfied to qualify for a return and a refund:
- Items must be in the original, intact packaging with no damage, ripped wrapping or missing pieces, free of odors, scents, hair or stains - in general resaleable condition. Definition of 'resaleable' is a merchandise that can be re-sold in a brand new condition to another customer. Please do not attach any tape, sticky notes or personal address labels on the plastic wrapping of a product being returned.
- No returns on personalized and made per order items (art prints, clocks, growth charts). Also bed sheets, crib sheets and white comforter/pillow inserts unless brand new and unopened.
- Unused, unwashed, unaltered item(s) only.
A. Items received in dirty but salvageable condition (e.g. pet hair) requiring additional cleaning will be deducted 40% from the refund amount.
B. Items received with apparent signs of being used, washed, scented with dryer sheets, smoke smell, altered, no original item packaging, or in any non-resealable condition, are non-returnable and no refund will be given. If this case, a customer has an option to pay for a return shipping to have the item(s) returned back to them. Otherwise, the item(s) become a property of the Company and no refund is issued.
The Duvet Covers have to be unopened to qualify for a return, once unfolded they cannot be accepted for a return due to sanitary reasons.
RMA# for duvet covers has to be requested within 3 days of receipt of the package and return received within 14 days.
All other returned products have to be received within 30 days from the date of mailing. No returns are accepted after 30 days from the original date of shipping and without the RMA# on the package.
INITIAL AND RETURN SHIPPING CHARGES
Initial shipping charges are non-refundable. Return shipping charges are responsibility of a customer unless a product is defective. If any part of an order is returned and the shipping cost paid by our company exceeded what a customer initially paid based on our shipping table quote, difference in the amount will be subtracted from the refund amount. All details will be provided in the reply email to a customer's return request.
Orders shipped with FREE SHIPPING will have our shipping cost deducted from the total amount in addition to the restocking fee. If partial order that originally shipped for free is returned, the shipping cost will be subtracted from the refund total based on our original shipping table or per-item basis, depending on which manufacturer the merchandise shipped from and how much we were charged to have a customer's order shipped. All details will be provided in the reply email to a customer's return request.
RETURN TO SENDER / REFUSED SHIPMENTS
Our products are shipped directly from their manufacturers. They assess restocking fees as high as 20% whenever shipments are returned to them as missed deliveries, refusals or incorrect/insufficient address provided. If order is returned due to refusal upon delivery, incorrect/insufficient shipping address provided, failure to pick up or make alternative delivery arrangements with FedEx, UPS or USPS when a notice is left resulting in a subsequent return, a customer will be responsible for all shipping costs, inbound, outbound, as well as applicable manufacturer restocking fee.
If an item has a manufacturer's defect, please email us for exchange instructions. Replying to an email order confirmation showing the order number and name is preferred. Washed or used merchandise will not be accepted for a claim, no exception, as it cannot be proven that the defect originated in the factory. Images of the defect will be required. Please attach those to your email request. Please note that not being satisfied with product quality will not qualify for a label of a 'defective merchandise.' All claims have to be reported within 3 business days of receipt of the merchandise. Items with a defect are exchanged at no cost to a customer. If exchange is not desired, return of such merchandise is considered a regular return and a restocking fee above applies.
Refunds are issued back to the original form of payment usually within 48 hours of receipt of the merchandise. Please allow up to two credit card statements for credit to appear. Credit card issuing banks usually take several days to process refunds on their end and post them into the customer's accounts. A refund can only be sent to the original payment method. If a customer no longer has access to that payment method, then they need to contact the bank or agency for the original payment method to claim the funds after the refund is sent.
Each exchange is handled as a 'return-new order'. The 10% restocking fee may be waived if a customer is placing a new order for merchandise of approximately the same value and exchange is made within 30 days from receipt. Please contact us for details as each order is unique depending on the merchandise ordered and which manufacturer it shipped from. Exchanges are accepted within 30 days of merchandise shipment, except the duvet covers which need to be returned within 14 days (RMA# for duvet covers has to be requested within 3 days as described above in the Return Policy section).
Only new, unused, unwashed and unaltered merchandise will be accepted. Personalized items and bedding sheets are non-returnable as per our return policy above. Please package item(s) carefully and send with the original packing slip. Return shipping charges are responsibility of a customer. New shipping cost applies on all exchanges unless the product has a manufacturer's flaw. Shipping costs from the initial order are non-refundable. If the initial order qualified for a free shipping, shipping cost we paid will be deducted from a refund total.